Successful business needs successful processes.
A great customer experience is just like an orchestral performance - it needs notes, planning, rehearsal, creativity and most of all, a sense of something special.
This is what I do for your customers - orchestrate that experience.
Your customers, their experience.
Great CRM prevents all sorts of problems - like losing leads, or worse, poor project delivery - but ALSO provides massive opportunities to convert more leads AND build lasting relationships with your customers (if you know how).
I want to help your business grow.
As Harvard Business Review recently summarised -
'an abundance of customer insights is of little use if your systems can’t convert every one into tailored actions for individual customers'.
That 'tailoring' is your processes - connecting data, tech and journey and making it work in customer-centric way.
My CRM-first approach provides the insights needed to deliver picture-perfect processes, incorporating all the technical and business elements they need.
And it's smart to have good CRM - often the customer experience is the key differentiator and it increases lifetime client value (LTCV) - why work so hard to convert leads then underwhelm with poor experiences? Around 60% of business comes from repeat customers - so you have to be customer-centric, first and foremost.
I'm based in Glasgow with clients in UK, Europe, USA and all the way to down under (hello Oz!), across all business types and topics. I'm qualified in music, if you were wondering (hence the combined creative/structured approach!).
Just some of the amazing people & businesses
I've been working with...
- Neil is a wizard and a joy to work with. He's fast, professional, creative, and extremely knowledgeable. I wish that everyone I worked with brought as much to the table as Neil.Bob FradyCEO, Hazard Hub, San Diego, CA
- Neil has been a fabulous business partner in helping me setup my back office systems. His expert knowledge in Flowlu and industry knowledge is a jewel in understanding my requirements and implementing them into a sustainable business model. You can't go wrong with Neil as your business solutions integrator.Lisa TurnerCEO, LRT Associates, Westerville, Ohio
- Not only is Neil lovely to work with but he is also incredibly knowledgeable in this field; he's a musician so he gets me and my community - I fully trust him and his guidance and I am absolutely blown away by what he has achieved for me in such a short space of time. He doubled my email engagement within a month. Neil is the most organised person I have ever worked with; he's forward thinking and ahead of the game and I look forward to working with him more throughout the coming months and further into the future.Rachel K Collier
- I came to Neil drowning in email automation if/when's/whatevers. My head was spinning with all the options and I did my best trying to do it myself and it didn't work. He came back a few days later with a beautiful matrix. He was patient and took me through the whole thing explaining the flow to me. It worked. He's a genius when it comes to putting your business on automation and thinking of all the details of your customer's journey. I trust Neil with my email list, which means I trust him with my business success.Andreea GradOwner, Ponder and Spoon, Brasov, Romania
- We were keeping track of clients via PostIt notes and Google Sheets. When I lost a several thousand dollar client bc they fell through the cracks, I decided to purchase Flowlu, but I was overwhelmed by all the customizations. I already had enough on my plate, and I needed to implement a CRM ASAP - I didn't have time to master another powerful software!! Then I hired Neil. He did a thorough assessment of our business and learned our unique processes so that he could build sales funnels and project workflows that work for me. He helps maintain our CRM, and clients are no longer falling through the cracks. The best practices and automations he implemented for us have nearly doubled our income in one year's time.Esther GambrellJoint Owner, Shining Star Studios, Greenville, SC
- Neil has been a godsend for my business since the coronavirus shut the doors to my business premises. I moved everything online and with Neil's help I have achieved more than I thought was possible, to the point where I may not even bother to re-open the premises as online work is doing so well. He opened my eyes to what is possible with CRM. He is so hands on and will be there to help no matter what I tell him my goals are (I have a new one almost every week!). I would strongly recommend Neil's services to anyone wanting to use CRM as an effective way to grow their business.Sabrina Brown
- Daphne Bryan, PHDFacebook group - Parkinsons B1 TtherapyNeil magically appeared just when I needed him most - I was entirely bogged down and baffled by the tech of my Facebook group (around my book, B1 Therapy) when I wanted to spend time with the community. Whilst I knew why I had my Facebook, Neil structured it all the right way so that group members got maximum value and help, finding information they needed as quickly as possible. He then helped me develop a mission statement, group rules and other things that have increased engagement and membership. I am delighted and I am no longer afraid of the tech!
- MAYBE YOUR NAME?Role/title
backlink to your siteI hope that we do such great things together that this will be a testimonial from you one day - with your picture above and your site below.
deliver great CRM journeys?
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