Engagement journeys for businesses, with specialisation in music industry & arts organisations. SOPs, CRM and customer journeys are all the same - they are processes.

I make them work better.

Neil is a wizard and a joy to work with. He's fast, professional, creative, and extremely knowledgeable. I wish that everyone I worked with brought as much to the table as Neil.

Neil has been a fabulous business partner in helping me setup my back office systems. His expert knowledge in Flowlu and industry knowledge is a jewel in understanding my requirements and implementing them into a sustainable business model. You can't go wrong with Neil as your business solutions integrator.

Not only is Neil lovely to work with but he is also incredibly knowledgeable in this field; he's a musician so he gets me and my community - I fully trust him and his guidance and I am absolutely blown away by what he has achieved for me in such a short space of time. He doubled my email engagement within a month. Neil is the most organised person I have ever worked with; he's forward thinking and ahead of the game and I look forward to working with him more throughout the coming months and further into the future.

I came to Neil drowning in email automation if/when's/whatevers. My head was spinning with all the options and I did my best trying to do it myself and it didn't work. He came back a few days later with a beautiful matrix. He was patient and took me through the whole thing explaining the flow to me. It worked. He's a genius when it comes to putting your business on automation and thinking of all the details of your customer's journey. I trust Neil with my email list, which means I trust him with my business success.

We were keeping track of clients via PostIt notes and Google Sheets. When I lost a several thousand dollar client bc they fell through the cracks, I decided to purchase Flowlu, but I was overwhelmed by all the customizations. I already had enough on my plate, and I needed to implement a CRM ASAP - I didn't have time to master another powerful software!! Then I hired Neil. He did a thorough assessment of our business and learned our unique processes so that he could build sales funnels and project workflows that work for me. He helps maintain our CRM, and clients are no longer falling through the cracks. The best practices and automations he implemented for us have nearly doubled our income in one year's time.

Neil has been a godsend for my business since the coronavirus shut the doors to my business premises. I moved everything online and with Neil's help I have achieved more than I thought was possible, to the point where I may not even bother to re-open the premises as online work is doing so well. He opened my eyes to what is possible with CRM. He is so hands on and will be there to help no matter what I tell him my goals are (I have a new one almost every week!). I would strongly recommend Neil's services to anyone wanting to use CRM as an effective way to grow their business.