WANT TO KNOW WHAT GREAT CRM LOOKS LIKE?
ATTENTION FLOWLU USERS
I can increase your lead conversion and customer retention using Flowlu; the most powerful and creative CRM platform out there.
And I'm Flowlu approved.
Happier sales funnel | Happier clients | Happier you
Hi - I'm Neil Gowans*
Founder & Principal Consultant
A highly experienced corporate business process analyst, EmailPR & CRM digital marketer and a certified Facebook Community Manager – and using Flowlu every day for my business, I am excited to bring you my service that gets your Flowlu, your way.
100s of businesses have relied on me for help with their business processes and as a committed advocate of Flowlu, I now bring that experience to harness the immense power of Flowlu Customer Relation Management (CRM) for your business and your teams through custom workflows, lists, fields and much more.
100s of businesses have relied on me for help with their business processes and as a committed advocate of Flowlu, I now bring that experience to harness the immense power of Flowlu Customer Relation Management (CRM) for your business and your teams through custom workflows, lists, fields and much more.
And through my experience, I have spotted six things that are repeatedly being asked;
- Noise!There’s too much to learn! The onboarding is there but it’s huge – if only someone could point you to the stuff you need first. You just don’t have the time for the tech.01
- Where to Start?You don’t know which bits of Flowlu is going to deliver the best benefits quickest.02
- What's best for me?You don’t know how to set up 'Flowlu for photographers' - you just want to flip the switch and best practice 'Flowlu for your business type' is there.03
- What will I need?You are a team of one just now, but you have plans – what’s the best way to build your future teams into your Flowlu?04
- What does this button do?You lack confidence – you don’t want to muck things up or break things. But you don’t know how everything is connected – you just need a Flowlu plan for what you need now.05
- How does it work?You just want to be trained in how the different moving parts work in Flowlu and how they interact. You have time and have clear objectives – just not the platform knowledge to hook it all up.06
- ESTHER GAMBRELLJoint Owner, Shining Star Studios, Greenville, SCWe were keeping track of clients via PostIt notes and Google Sheets. When I lost a several thousand dollar client bc they fell through the cracks, I decided to purchase Flowlu, but I was overwhelmed by all the customizations. I already had enough on my plate, and I needed to implement a CRM ASAP - I didn't have time to master another powerful software!! Then I hired Neil. He did a thorough assessment of our business and learned our unique processes so that he could build sales funnels and project workflows that work for me. He helps maintain our CRM, and clients are no longer falling through the cracks. The best practices and automations he implemented for us have nearly doubled our income in one year's time.
Happier sales funnel = happier you
I thrive on empowering you to address all of these things and get the best out of Flowlu - to understand it, to use it and grow your business with it; that is what this service is all about.
Here’s something else I’ve noticed -
With over 35 years of working in many industries (and been on dozens of $10,000+ training courses - like Blue Ocean, Outcome Driven Strategy, etc), all of these businesses (and my clients) focused on customer retention as a key strategy. They never worked as well as they imagined.
Or putting it another way - select any 5 photographers anywhere in the world. All 5 will produce beautiful photos - as it should be. But how many have great customer experiences?! It absolutely will not be 5 - it might be 2, but probably one.
Focusing on customer experience is going to work way better – and Flowlu helps you a) control that and even better, b) makes it a consistent experience.
Which makes your clients talk about you – see where I’m going with this? ????
Similarly – think of the effort that goes into getting a customer; the chase. Does that same effort get applied to the experience once they are a customer?
There is a direct relationship between prospect conversion, client retention and customer experience.
Flowlu delivers the effective combination – once it’s set up your way, for your customers.
Voice of the Customer, CSAT (Customer Satisfaction), NPS (Net Promoter Score), CES (Customer Effort Score) are all vital ingredients to you CRM strategy - I do this too and when the results of these are combined with the power of Flowlu, you get ground-breaking and exciting customer journeys that will make them want to stay with you.
Or putting it another way - select any 5 photographers anywhere in the world. All 5 will produce beautiful photos - as it should be. But how many have great customer experiences?! It absolutely will not be 5 - it might be 2, but probably one.
Focusing on customer experience is going to work way better – and Flowlu helps you a) control that and even better, b) makes it a consistent experience.
Which makes your clients talk about you – see where I’m going with this? ????
Similarly – think of the effort that goes into getting a customer; the chase. Does that same effort get applied to the experience once they are a customer?
There is a direct relationship between prospect conversion, client retention and customer experience.
Flowlu delivers the effective combination – once it’s set up your way, for your customers.
Voice of the Customer, CSAT (Customer Satisfaction), NPS (Net Promoter Score), CES (Customer Effort Score) are all vital ingredients to you CRM strategy - I do this too and when the results of these are combined with the power of Flowlu, you get ground-breaking and exciting customer journeys that will make them want to stay with you.
- LISA TURNERCEO, LRT Associates, Westerville, OhioNeil has been a fabulous business partner in helping me setup my back office systems. His expert knowledge in Flowlu and industry knowledge is a jewel in understanding my requirements and implementing them into a sustainable business model. You can't go wrong with Neil as your business solutions integrator.
WORK WITH NEIL
- FLOWLU APPROVED!
- FLOWLU APPROVED!
I spend pretty much every working hour helping small businesses make the most out of their CRM processes and Flowlu, with training, templates, integrations and automation.
Bear in mind that there are new features being added all the time to Flowlu – for example, a recent new user interface has just been released (along with many new functions to automations, projects and lists - among other things!) and that is a big thing for all Flowlu users – but of course it needs to integrate with your strategy and be folded into your existing Flowlu setup.
It's true to say that on first approach, Flowlu looks daunting with all its modules, variables and customisation possibilities. Which is why I launched this new service - I can help you navigate the dreaded 'first-phase-fear' syndrome and focus on your business imperatives so that you and your clients get the full benefit of great client experience.
I know how to define the right scope that's right for you and your most immediate business objectives - thus removing the overwhelm that often comes with opening Flowlu for the first time.
Bear in mind that there are new features being added all the time to Flowlu – for example, a recent new user interface has just been released (along with many new functions to automations, projects and lists - among other things!) and that is a big thing for all Flowlu users – but of course it needs to integrate with your strategy and be folded into your existing Flowlu setup.
It's true to say that on first approach, Flowlu looks daunting with all its modules, variables and customisation possibilities. Which is why I launched this new service - I can help you navigate the dreaded 'first-phase-fear' syndrome and focus on your business imperatives so that you and your clients get the full benefit of great client experience.
I know how to define the right scope that's right for you and your most immediate business objectives - thus removing the overwhelm that often comes with opening Flowlu for the first time.
- MAYBE YOUR NAME?Role/title
backlink to your siteI hope that we do such great things together that this will be a testimonial from you one day - with your picture above and your site below.
It is necessary to choose a visual aid that is appropriate for the topic and audience.
Here’s something really important in the mix – the customer journey and how Flowlu can support it – here's a nifty pic that shows what I mean...
“I’ve seen Facebook posts from other businesses doing things with Flowlu and I want to do the same, but it all sounds like a foreign language. Do I need to upgrade to unlock new features so I can do these things too?”
I have good news for you! I have helped 100s of businesses with their business platforms and processes, and so far, I have never found someone who is already getting maximum benefit from the tools and features they have available to them. Never. Not once.
I have good news for you! I have helped 100s of businesses with their business platforms and processes, and so far, I have never found someone who is already getting maximum benefit from the tools and features they have available to them. Never. Not once.
Again, it’s good news. You need a framework – an easy walk-through of what you want to achieve and seeing how Flowlu can support it.
I have framework that works well because it looks at your business objectives as well as the value/experience you want to give your clients.
But first-phase-fear syndrome is strong! “What do I do first – it seems I have to do everything but I don’t what I want…” – heard this so many times that I developed an approach for it that works for many different platforms from social media to email marketing to Flowlu.
I have framework that works well because it looks at your business objectives as well as the value/experience you want to give your clients.
But first-phase-fear syndrome is strong! “What do I do first – it seems I have to do everything but I don’t what I want…” – heard this so many times that I developed an approach for it that works for many different platforms from social media to email marketing to Flowlu.
Nope – that’s not going to work.
Why? It doesn’t take account of strategy, or phases, or indeed an ongoing, supportive, evolving relationship – which is what I deliver best. I don’t get you from a to b (which me be attractive initially) – I do the a to z approach – and if I’m just dipping in and out at D or at W, Z is not going to work as well as it could (trust me on this, I know).
Your time and money would be much better invested in doing courses as they emerge. I will be producing some in the future – but why not sign up for email updates from me with really useful Flowlu hints, tips, pointers? Fill in the nice short form below;
Why? It doesn’t take account of strategy, or phases, or indeed an ongoing, supportive, evolving relationship – which is what I deliver best. I don’t get you from a to b (which me be attractive initially) – I do the a to z approach – and if I’m just dipping in and out at D or at W, Z is not going to work as well as it could (trust me on this, I know).
Your time and money would be much better invested in doing courses as they emerge. I will be producing some in the future – but why not sign up for email updates from me with really useful Flowlu hints, tips, pointers? Fill in the nice short form below;
ou
“Neil, can you set it up and run it for me?”
Yes!
There are many moving parts to Flowlu and there is only one optimal scope for you as a phase 1 given a) your business, b) your clients and c) your strategic objectives.
Perhaps you want to define everything and then just run with it – without getting hands dirty on the tech – or find the time to think things through so that you get it right first time, with best practice built in.
You also want confidence that your configuration of Flowlu has been tested thoroughly and rigorously so that you rely on it, trust it and enjoy using it.
I can get Flowlu to do everything you need it to do – quickly and efficiently.
There are three ways of working with me – all of which support how you want to move forward and develop with Flowlu. These are mentioned below
“Neil, can you set it up and run it for me?”
Yes!
There are many moving parts to Flowlu and there is only one optimal scope for you as a phase 1 given a) your business, b) your clients and c) your strategic objectives.
Perhaps you want to define everything and then just run with it – without getting hands dirty on the tech – or find the time to think things through so that you get it right first time, with best practice built in.
You also want confidence that your configuration of Flowlu has been tested thoroughly and rigorously so that you rely on it, trust it and enjoy using it.
I can get Flowlu to do everything you need it to do – quickly and efficiently.
There are three ways of working with me – all of which support how you want to move forward and develop with Flowlu. These are mentioned below
Three Ways of Working Together
- Setup, train & go
Top features
- We discuss your Flowlu objectives, current customer base, future business strategies.
- We import your existing stuff (or start from scratch)
- Work on the set up, review and test and approve
- Provide training on a) your bespoke Flowlu elements, b) how to change them and c) on general Flowlu topics
-
Setup, train & support
Top features
- As per Business above, but with a retained term agreement where I monitor, amend, discuss, review, train and support
- Cover new functions as they are released so that you Flowlu is best of class and delivering everything that you want your Flowlu to be
-
Training only
Top features
- 1:1 by module or by objective (eg setup/config, or Tasks and workflows) – or as an online training course (work in progress)
WHAT THE SERVICE GIVES YOU
- Have it all explained - What are the functions? why are they useful? and in what way they will be useful to you?
- Make it yours - Use its creative customisations to power your business CRM processes and interactions
- Never lose track of a lead ever again!
- On Brand – using custom domains and emails
- The ideal summary of all your projects and tasks
- See what your pipeline (funnel) looks like and see any emerging trends
- Amazing automations that keep your prospects and clients impressed and engaged
- A central repository for all your client and prospect information available anywhere online and on your phone too
- How to mind map (would love this to link to tasks – maybe one day!)
- Using task timers to help invoicing and understanding your own or team workload
- Design all your documents as Flowlu templates
- Setting up finance functions properly
- How to use Flowlu to collaborate with your team (even if they are not employed by you – eg contractors or VAs)
- Connect it all up in such a way you get that great feeling of being in control of your CRM (and not the other way around!)
- A highly tuned insight into what Flowlu should look like to do brilliantly for your business
- And so much more. Seriously – this only just touches the surface!
Stop worrying about Flowlu!
That's my job... and you have better things to do with your time.
So, yes - hand it over... all of it...
Let me take ALL of that for you... I'm obsessed with Flowlu, day in, day out.
I know the dark corners, weird workarounds and wild fancy features no one else finds, let alone uses.
And I know where the button is for anything you need in there.
GIVE ME YOUR FLOWLU WORRIES to hold, solve, and magic away - so you can go be obsessed with your brilliant business thing instead
I'm happy, you're happy, we're all happy!
So, yes - hand it over... all of it...
- The automation panic
- The help-doc hunting
- The late-night email sweats
- The where-did-that-button-go mystery
- The how-the-heck do I do this worries
Let me take ALL of that for you... I'm obsessed with Flowlu, day in, day out.
I know the dark corners, weird workarounds and wild fancy features no one else finds, let alone uses.
And I know where the button is for anything you need in there.
GIVE ME YOUR FLOWLU WORRIES to hold, solve, and magic away - so you can go be obsessed with your brilliant business thing instead
I'm happy, you're happy, we're all happy!
✅
WHAT ELSE DO YOU GET?
- A corporate process & business analyst with over 26 years experience
- SEO/AI/content optimisation
- Unswerving support to meet your objectives
- A reliable and committed member of your team, thriving on your success
- A plan and how to follow it
- Proprietary document which documents your Flowlu config
- Take the tech out of the tasks - maybe you don't like the tech or don't have time for it
- Community development & strategy
- Business & CRM process design
- GDPR (and all the other) compliance built-in
- Options to suit your current budget
- I make graphs that go up (KPIs)
- Scottish dad; loves family time and single malt whisky :)
- I'm a musician
Sound like what you need?
Here's how it works
Prices vary on scope and objective so we need an introductory chat to determine what you need first and going forward.
Then I have the information I need to prepare and send you a proposal for you to review – we can discuss and adjust and then, all being well, we agree and move on to do the essential housekeeping paperwork – and then make Flowlu the best version of itself to serve your business and your objectives.
Not sure what to do next?
Let's arrange a chat, I’m confident you won't regret it.
Prices vary on scope and objective so we need an introductory chat to determine what you need first and going forward.
Then I have the information I need to prepare and send you a proposal for you to review – we can discuss and adjust and then, all being well, we agree and move on to do the essential housekeeping paperwork – and then make Flowlu the best version of itself to serve your business and your objectives.
Not sure what to do next?
Let's arrange a chat, I’m confident you won't regret it.
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