Founder & Principal Consultant
I am a Facebook certified Community manager, managing several of my own Facebook groups with a total membership in excess of 30,000 (which means I practice what I preach!). I am also a UK & Ireland Power Admin (know as a 'Padmin') - an invitation-only recognition from Meta (Facebook).
There are only around 25,000 community managers worldwide and 6,500 Power Admin (in the UK and Ireland). I’ve been trained by Facebook so that engaged and interactive groups can be developed - ones that Facebook can share to new users organically (it’s a strategic imperative for groups to do well). From strategy to mission to value to engagement to feedback to conflict resolution - there’s a lot to managing and growing a Facebook group.
As a facebook management agency in Glasgow, I can guide you through this through my 1:1 coaching - or I can do it for you.
My Power Admin status means I get to see beta Facebook group features long before they are launched which means I can get your group and community ready for the changes, making the transition easy and painless.
I am a sought-after CRM specialist with decades of experiences working with customer and operational processes - mostly working with the world’s leading airlines (over 70 of them, with over 80 workshops undertaken).
Some background information - I am a musician too! Not only that but I am married to Betsy Taylor, a distinguished professional cellist who is Associate Principal of the Royal Scottish National Orchestra and also lectures at the Royal Scottish Conservatoire (RCS). I was classically trained on the piano from the age of 4 and now have a wonderful Roland-only studio (Fantom 8, Jupiter-X and over a dozen more! You can't ever have too many, right?!) all going through Ableton 11 Suite or Sibelius.
I have three children, Jocelyn and Lewis who are well on their way in successful adult life and Gemma, 14, who studies cello at the RCS is a member of the RSNO Junior Chorus.